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Thread: Trouble Tickets -- is there a time limit on resolving?

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  1. #1
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    Default Trouble Tickets -- is there a time limit on resolving?

    I have a couple of really old Trouble Tickets that were never resolved. The last thing indicated is that they were "submitted to merchant."

    Do these ever get resolved? At what point do you assume they won't? Both are merchants I've used before, so it seems odd that nothing happened. I also have a month-old one, but I'm more optimistic about it.

  2. #2
    m 'n c's Avatar
    m 'n c is offline Is there a tequilla club I could join?? I'd settle for rum though.
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    Sometimes they do and sometimes they don't. I had a random TT from December/January that was resolved in May. So never give up hope and SR still tries to resolve them even past the stated 90 days.
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  3. #3
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    Yes, don't give up I just had two that were 3 months old credit!!!!
    Thank you Ashleigh!!!! You rock!!!!!
    Thanks bs4free!
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  4. #4
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    Mine are older than that, so they're probably dead.

    The recent one is about a month old and big -- almost $8. I'll keep my fingers crossed for it.

  5. #5
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    Good to know. I have a Bath + Body Works that is over 30 days and another going back to last October (I am guessing there is no hope for that one).

  6. #6
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    Hi guys! If you want to send me a new TT that references the TT numbers you are referring to I can look into those and see what is going on.

  7. #7
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    I just wanted to know how we follow up on trouble tickets, I have 1 that is 8% cash back and one that is $4 offer so those are pretty high rewards to add to my balance. Thanks!
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  8. #8
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    Please send me a TT referencing those two and I will take care of it. I am sorry for the delay.

  9. #9
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    thanks ashley for your help, I tried replying to one of the closed tickets but i couldnt.....the shutterfly should have been $4 for a new account but I only got the % of the sale....
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  10. #10
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    Quote Originally Posted by mellymel261 View Post
    thanks ashley for your help, I tried replying to one of the closed tickets but i couldnt.....the shutterfly should have been $4 for a new account but I only got the % of the sale....
    I am so sorry about that. I will take care of that right now.

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