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Thread: strange e-mail regarding redemption

  1. #1
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    Default strange e-mail regarding redemption

    I hope this is the right place to ask this and that someone can help me.

    I had an email that was mostly gibberish but said that the email address had fatal errors. It was about my Disney gift card submission.

    I don't care if there's a problem with my email address (it was yahoo) but want to be sure I'll still get my Disney card. The email had my name and address so hopefully nobody hacked my account and is getting my card.

    Any advice?



  2. #2
    spring's Avatar
    spring is offline Hey, there is no traffic better than all of us! They need to get a grip!
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    I have no answers for you, but I would open up a trouble ticket and copy and paste the message in for the SR staff to see. Good luck.
    PAT - 21X SUPERMEMBER
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  3. #3
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    Did it happen to say anything about a template missing or anything like that?

    It's possible that if you are part of the new beta testing that the email templates are still a little bit off. Those are the things that we really want to test and get fixed this week!

    It does look like cashouts are working fine, but I definitely don't want weird emails going out!
    Tricia
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  4. #4
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    Tricia, can you see if I cashed out yesterday for a $25 card? That's the main thing I care about.

  5. #5
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    Quote Originally Posted by WDWfan View Post
    Tricia, can you see if I cashed out yesterday for a $25 card? That's the main thing I care about.
    Sure. What's your userid?
    Tricia
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  6. #6
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    I get that e-mail every time I redeem, and I have had no issues with it getting delivered.

    (reason: 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's)
    (expanded from: <SunshineMail@sunshinerewards.com>)

    ----- Transcript of session follows -----
    ... while talking to gmail-smtp-in.l.google.com.:
    >>> DATA
    <<< 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's
    <<< 550-5.7.1 DMARC policy. Please contact administrator of yahoo.com domain if
    <<< 550-5.7.1 this was a legitimate mail. Please visit
    <<< 550-5.7.1 http://support.google.com/mail/answer/2451690 to learn about DMARC
    <<< 550 5.7.1 initiative. o6si20898823igi.0 - gsmtp
    554 5.0.0 Service unavailable


    I only started getting these when I had to switch over to Yahoo for my e-mail. I never got any notice on my old e-mail carrier.
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  7. #7
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    Thanks Russellh, you answered my question.

  8. #8
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    I have sent this whole thread to SG as well to see if he can figure out why yahoo doesn't like those particular emails.
    Tricia
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  9. #9
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    Thank you!

  10. #10
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    Quote Originally Posted by WDWfan View Post
    Thanks Russellh, you answered my question.
    You're Welcome!
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