Entertainment Book Trouble

[hope829]

Hi:

Two days ago I ordered four Entertainment Books using your link. My pending credit showed up, but it was only for one book. I saw that three of my books are on backorder, but I was charged for all four. Shouldn't I be credited for all four? I tried the trouble ticket approach, but the sale was too recent and does show a credit, just not the right credit.

Any help would be appreciated. Thanks.

Mary

[SunshineGirl]

You should get the credits when the other 3 come off of backorder.

[hope829]

That's what I thought, too, but then today my original $2 was taken back instead of receiving $6 more. I called Entertainment, and they said my shipments had gone out on the 7th - all the books. They said they have nothing to do with the crediting. I still haven't received my books or any credit but I have been charged. Any idea what's up with them?

[SunshineGirl]

They backed out a bunch of our credits and said that we had been overcredited. GRRRRRRR!!! Go ahead and file a trouble ticket on what you are owed and Angie can contact them about it.

[askomsky]

They backed out a bunch of our credits and said that we had been overcredited. GRRRRRRR!!! Go ahead and file a trouble ticket on what you are owed and Angie can contact them about it.

What I don't like about them and why some may end up going missing is they ship them in clear plastic so everyone who touches it knows exactly what it is. I know it's a federal crime to mess with mail, but I few people locally never received their's and had to call to get it fixed. They should at least use grey or dark plastic instead of heavy clear shrink wrap!

[mollyeilis]

Do they normally credit pretty quick, or after shipping? I don't remember how long it took for the one I bought for '07, but I ordered the '08 book before I left Dec 5, it's been shipped, and I don't even see anything pending.

[mollyeilis]

Augh...since "at least 10 days have passed since the transaction (on shopping, this is the date of shipment)", and the Entertainment book falls under Shopping, guess I have to wait until the 21st, if I haven't received credit by then. I have a funny feeling I won't be making supermember this quarter, dangit...cutting it too close.

OK, thread-takeover finished now.

[hope829]

I know! I've lost my SM momentum too!

[hope829]

Any update on this? I see you're still offering it on the Finance page. I did receive all four books, so I'm due $8 credit. I filed a ticket on 12/15.

[mollyeilis]

I filed one, too.