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  #21  
Old 09-07-2011, 04:09 PM
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m 'n c m 'n c is offline
Is there a tequilla club I could join?? I'd settle for rum though.
 

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Location: Houston, TX
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Depending on the merchant they can take a little bit. I know with some hotels they only allow TTs to be submitted once a month and send batches of credits back once a month. Others like ex-cash back site Ebay would take their sweet time and typically denied credit. So just hang in there and you never know what will happen.
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  #22  
Old 11-15-2011, 03:15 AM
OregonGirlie OregonGirlie is offline
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Join Date: May 2007
Posts: 118
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Is there any way I could get help with my TT? It was a nearly $800 hotel stay from Mariott in Aug that is still pending. Ticket number is 8780.

On a side note - I am SO frustrated with Mariott, they haven't credited our rewards card for the stays either! We should have a free night by now, but don't.
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  #23  
Old 11-15-2011, 03:28 PM
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jnorth1007 jnorth1007 is offline
Got my mind wandering and luckily I didn't get lost

just dropped by for a ...
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Share the Sunshine: This award is given to a member of the Sunshine Rewards community for helping other members with Sunshine Rewards issues. - Issue reason: Janet does her best to keep the forum positive, even though she sometimes has to play  
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Join Date: Apr 2007
Location: Louisiana
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There is no way to get help with TT's through the forum. If it hasn't been closed and still says submitted to merchant then it means they are still working on it. I wish I had a better answer for you but once they are submitted to the merchant it is in their hands. I know for a fact though that Ashley works on them constantly and continues to try until they are rejected or paid.
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  #24  
Old 11-15-2011, 05:29 PM
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Three4Me Three4Me is offline
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Join Date: Nov 2010
Posts: 1,691
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Quote:
Originally Posted by OregonGirlie View Post
Is there any way I could get help with my TT? It was a nearly $800 hotel stay from Mariott in Aug that is still pending. Ticket number is 8780.

On a side note - I am SO frustrated with Mariott, they haven't credited our rewards card for the stays either! We should have a free night by now, but don't.
I am sent you a message via the TT 8780
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  #25  
Old 11-15-2011, 06:34 PM
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MdCaterer MdCaterer is offline
I'm a Sunshine Rewards Junkie
 
Join Date: May 2007
Location: Maryland
Posts: 1,897
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It is frustrating just having a TT hang there for months. But I do know from personal experience that Ashley and Tricia do work on these and continue to try and get them resolved. I have has some credit after many many months. Good luck!
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  #26  
Old 06-16-2012, 11:37 PM
mellymel261 mellymel261 is offline
I'm a Sunshine Rewards Junkie
 

Join Date: May 2010
Location: New England
Posts: 1,236
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I just wanted to know how we follow up on trouble tickets, I have 1 that is 8% cash back and one that is $4 offer so those are pretty high rewards to add to my balance. Thanks!
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  #27  
Old 06-17-2012, 03:57 PM
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Three4Me Three4Me is offline
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Please send me a TT referencing those two and I will take care of it. I am sorry for the delay.
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  #28  
Old 06-20-2012, 09:57 PM
mellymel261 mellymel261 is offline
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Location: New England
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thanks ashley for your help, I tried replying to one of the closed tickets but i couldnt.....the shutterfly should have been $4 for a new account but I only got the % of the sale....
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  #29  
Old 06-21-2012, 02:16 PM
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Three4Me Three4Me is offline
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Quote:
Originally Posted by mellymel261 View Post
thanks ashley for your help, I tried replying to one of the closed tickets but i couldnt.....the shutterfly should have been $4 for a new account but I only got the % of the sale....
I am so sorry about that. I will take care of that right now.
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  #30  
Old 06-24-2012, 12:31 AM
iluvamystery89 iluvamystery89 is offline
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Join Date: Mar 2008
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got a shutterfly order i need to file a TT for. thanks for the reminder!
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Last edited by iluvamystery89; 06-26-2012 at 09:26 PM..
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