Very straight forward - even taught myself how to get the email header data to appear!

I only copy and pasted the confirmation email, like the trouble ticket specified, but I also have the shipment confirmation from the store - should I have included that too?? I was definitely bummed that this purchase (from A Cherry on Top Scrapbook Store) didn't credit automatically because I was very careful to clear cookies, use IE, and only put things in my cart AFTER clicking on the SR link.

Oh well!! Onward and Upward!