I have ordered from Shoebuy probably a dozen times and never had a problem getting credit. It usually shows the credit pending within a few days.

I ordered from them back on May 10 and I still have not received credit. I filed a trouble ticket and on May 24 it was submitted to Shoebuy and is "pending with them". Any idea as to what might be the issue?

I order most of our shoes from them and if there is an issue on my end, I want to make sure I fix it before my next order.