Are they on Eastern Time? Because in that case you might have hit the nail on the head. I'm in CA and did the survey sometime between 4:30 and 6:00 (can't remember exactly, but it was at the end of the day & I left the office at 6:00). I guess I'll give it another try later today when it's closer to the same time. And I'll keep my fingers crossed.
Thanks for the hint!
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