??Trouble tickets and e-mail confirmation??

[Kycha]

What do you do if you never received a confirmation e-mail and need to file a trouble ticket? I placed an order with Snapfish a few weeks ago that I haven't received credit for. I got a welcome e-mail. But did not receive a confirmation e-mail for my order or the shipment. So, I have nothing to put in my TT when I go to file it. What should I do?

[jnorth1007]

Can you go on their website and copy and paste the purchase info into the TT? Some of the merchants will not even look at a TT without a confirmation email and header information in it. I don't know it they are one like that or not.

[Kycha]

Thanks Janet. That is what I will do. This is not the first time I didn't receive a confirmation e-mail for a purchase/offer I have done. I'm sure other people have had the same problem.

Thanks again!

[spring]

One time I accidentally deleted my confirmation and I asked the customer service department to send me a new one. They obliged, and I ended up getting credit. Hope you can work something out.

[jnorth1007]

Thanks Pat I was just coming back to post that. Email the customer service department or call them and have them resend your confirmation email. I would also research why you aren't getting some of your confirmation emails. I make sure I have them for every order I make. There may be an email issue why you aren't getting them.