Daily surveys not crediting

**Weluvdisny** · 05-06-2010, 08:07 PM

Over the last few weeks I've had a problem getting DS to credit. I've gotten the completion page as always and, including last night's survey, didn't get credit for it. I'm really surprised because this hasn't happened to me before. I'm not sure why. I've always cleared cookies after so I can try for a AMP survey without a problem so that shouldn't be an issue. I really don't get it.

**jnorth1007** · 05-06-2010, 08:14 PM

Please use this test from greenfield to check your system:

http://check.greenfield.com/starttestpage.aspx

**Weluvdisny** · 05-06-2010, 08:21 PM

This is what I got so I should be ok. I'll try another one tonight and if it doesn't work I'm going to give up for awhile.

-All test cases completed sucessfully.

**m 'n c** · 05-06-2010, 09:14 PM

You aren't using any type of VPN or installed any new programs recently?

**Weluvdisny** · 05-06-2010, 09:25 PM

I'm not sure what VPN is and I haven't installed anything because my computer is slow as molasses right now and I'm thinking of getting a new one.

**m 'n c** · 05-07-2010, 11:22 AM

VPN is a tunneling program that companies like to use for you to connect to their internal network remotely. It blocks your user id if you don't have the settings right so that Tricia will get blank credits instead of matched ones.

**reva** · 05-07-2010, 11:31 AM

I've had this to happen the last two days now. I did a *long* survey yesterday, got the congrats page, and it never credited. Did another one this a.m., same thing.

I clear cookies every time, did the greenfield test, etc. What in the world is going on???? It's *very* discouraging!

**LuvMyBoys** · 05-07-2010, 11:42 AM

Originally Posted by reva

I've had this to happen the last two days now. I did a *long* survey yesterday, got the congrats page, and it never credited. Did another one this a.m., same thing.

I clear cookies every time, did the greenfield test, etc. What in the world is going on???? It's *very* discouraging!

Daily surveys haven't credited yet today, as far as I know. So there is hope