I referred my cousin to join, but she cannot seem to join. She gets denied, I have never logged onto her computer at her house, only 1 time did I access it when we were on vacation (she has a laptop) but we were using wired through the hotel and the isp address it showed while we were using it was not the same one she has at home. I asked her if she had deleted cookies and she had...is there anything else she can do to get this cleared up? We live in the same hometown but about 15 miles apart.

thank you

Lynn