How long does it usually take to get a response to a trouble ticket? I ordered from OneHanesPlace on Aug. 19 and put a TT in on Aug. 28. I haven't heard anything back yet. It says allow up to 5 days for an initial response to a TT. I know we had Labor Day weekend over this period. But if I'm counting correctly (and I'm starting on the 29th since I put the TT in on the night of the 28th), it has been 7 business days. (I've gone into my account history and no pending is showing up on the 19th). Thanks.