Trouble ticket credit ....thanks

[SunshineGirl]

I have tried to figure out the rhyme or reason. I can clear cookies and make two purchases the same day at two places and one will credit and the other doesn't. No change in computer settings.

The ones I am waiting on are:

Purchase 7/17 with TT filed 8/4 - This one I think is a lost cause and it would have been about $4.40

Next one was purchased 9/21 with TT filed 10/19

Next one was purchased 10/11 and TT filed 10/27

all of them are in submitted to merchant status. As you can see they are spread out a bit, just never get an answer yes or no so they just hang on in my TT history as pending.

I can vouch for Angie because she copies me on every single merchant inquiry--we submitted these and the merchants flat out ignored us. Feel free to leave negative feedback in the threads for each of them because I doubt we will see the credits at this point and only negative feedback will cause the merchants to care that we are upset with them.

In general we have problems getting credit from the get-go with less than 1% of our purchases. And of that 1%, we generally hear back yes or no from about 90% of the merchants. But there is that other 10%..... frustrating for sure. For you and for us.

[missymouse]

I can vouch for Angie because she copies me on every single merchant inquiry--we submitted these and the merchants flat out ignored us. Feel free to leave negative feedback in the threads for each of them because I doubt we will see the credits at this point and only negative feedback will cause the merchants to care that we are upset with them.

In general we have problems getting credit from the get-go with less than 1% of our purchases. And of that 1%, we generally hear back yes or no from about 90% of the merchants. But there is that other 10%..... frustrating for sure. For you and for us.

Thanks Tricia, Cindy and Angie

I know you are all doing what you can to track down credits. I am not at all upset with SR just the merchants. Especially the one since I do shop with them alot and lately only get my credits about 20% of the time. That one may possibly be messed up because DH always shops for what he wants without clicking through SR and then tells me what to order, but I always clear the cookies and the history on both his desktop account and my desktop before signing into SR and clicking through. The other two merchants he doesn't shop at and I knew what I wanted before placing the orders so I didn't even have to shop before placing those orders.

I have posted feedback on the appropriate threads. Hope what I posted is ok.